Last Updated: 01/02/2024
Information We Collect
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
Information we collect by automated means
When you visit our sites, interact with our communications, or visit our stores, we
collect certain information automatically.
file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the
visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel
tag or clear GIF, is used to transmit information back to a web server. We may also collect information
about your online activities over time and across third-party websites. The information we collect
automatically may include:
How We Use Your InformationDepending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
We rely on the following legal basis, under data protection law, to process your personal data:
Who May Have Access to Your Information
Third-Party Service Providers: We may use third party service providers acting on MAXCOM NETWORK behalf to perform some of the services described above. For example, we share certain information with service providers who assist with the processing of credit cards and payments, Delivering your order, hosting, managing and servicing our data, distributing emails, conducting research and analysis, advertising, analytics, or administering certain services and features. We also may share information about you with our professional advisors, including accountants, auditors, lawyers, insurers and bankers, if needed. These service providers may change over time, but we will always use trusted service providers who we require to take appropriate security measures to protect your personal data in line with our policies. We only permit them to process your personal data for specified purposes and, as appropriate, in accordance with our instructions and the provisions of this Policy and applicable law.
Advertising and Analytics Services Provided by Others
We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook, Google, Snapchat, Tiktok, and other Advertising platforms). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.
Your Rights and Choices
Managing or deactivating your MAXCOM NETWORK account
You may review, update, or modify your account information, including profile, contact, payment and shipping information, at any time by logging into your MAXCOM NETWORK account. You may also deactivate your MAXCOM NETWORK account by emailing [email protected]
Opting out of email marketing
You may unsubscribe from our promotional emails at any time by following the instructions included in those emails. If you opt out of receiving such communications, note that we may continue to send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms).
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.
Our Services are not designed for children. If you have reason to believe that a child has provided personal data to us, please contact us.
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact us.
Data Transfers and Privacy Shield
MAXCOM NETWORK is headquartered in the UK, and we have operations
and entities in the UK and other countries.
As such, we may
transfer your personal data to, or store or access it in, jurisdictions that may not provide equivalent
protection as your home jurisdiction. We will take steps to ensure that your personal data receives an
adequate level of
protection in the jurisdictions in which we process it.
When we transfer personal data from the European Union, the United Kingdom or Switzerland to the United States, we do so in reliance on an approved data transfer mechanism, such as the Standard Contractual Clauses adopted by the European Commission. We also comply with the EU-U.S. Privacy Shield Framework and the Swiss - U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States, respectively (collectively, the “Privacy Shield Principles”). MAXCOM NETWORK has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, we are committed to resolving complaints about our processing of your personal data. EU, UK and Swiss individuals with inquiries or complaints regarding our compliance with the Privacy Shield program should first contact us. We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Under certain conditions, you may be able to invoke binding arbitration to resolve your complaint. MAXCOM NETWORK is subject to the investigatory and enforcement powers of the Federal Trade Commission.
If we share personal data transferred to the U.S. under the Privacy Shield with a third-party service provider that processes such data on our behalf, then we will be liable for that third party’s processing in violation of the Privacy Shield Principles, unless we can prove that we are not responsible for the event giving rise to the damage.
Data Subject Requests
If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may submit a request via email [email protected] **. If you have a MAXCOM NETWORK** account, you may also review, update, and delete certain personal data by logging into your account.
Legal Basis for Processing
If you are a European Resident, we process your personal data when:
Questions or Complaints
If you are a European Resident and have a concern about how we process personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you live. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.
California Privacy Rights
The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.
California Consumer Privacy Act
The CCPA requires us to disclose the following information with respect to our
collection, use, and disclosure
of personal data. In the preceding 12 months, we have collected the following categories of personal data:
identifiers; commercial information; demographic information (note that some demographic information may be
considered characteristics of protected classifications under state or federal law); internet or electronic
network activity; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information;
inferences; and other categories of personal data that relates to or is reasonably capable of being
with you. For examples of the precise data points we collect, please see “Information We Collect” above. We
collect personal data for the business or commercial purposes described in the “How We Use Your
section above. In the preceding 12 months, we have disclosed the following categories of personal data for
business to the following categories of recipients:Category of Personal DataCategories of
Recipients IdentifiersAdvertising networks, marketing partners, data analytics providers, market
platform, payment processors, fulfilment partners, customer support partners, Internet service providers,
operating systems and platforms, other users, fraud prevention partners, cloud service providers, technical
maintenance and system security providersCommercial InformationData analytics providers, advertising
marketing partners, market research platform, payment processors, fulfilment partners, customer support
partners, and fraud prevention partners, cloud service providerCharacteristics of Protected Classifications
under state or federal law, such as ageAdvertising networks, marketing partners, market research platform,
other users, customer feedback platformsInternet or other electronic network activityAdvertising networks,
marketing partners, data analytics providers, Internet service providers, operating systems and platforms,
cloud service providers, fraud prevention partners, technical maintenance and system security
providersGeolocation dataAdvertising networks, marketing partners, data analytics providers, Internet
providers, operating systems and platformsAudio, electronic, visual, or similar informationCustomer support
partners, market research platform, facility security partnersInferencesAdvertising networks, data analytics
providers, customer support partners, fraud prevention partners, cloud service providers
MAXCOM NETWORK does not sell your personal data. We do allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that are targeted to your interests. To opt out of having your personal data used for targeted advertising purposes, please see the Advertising and Analytics Services Provided by Others section above.
Subject to certain limitations, California consumers have the right to (1) request to know more about the specific pieces and categories of personal data we collect, use, and disclose, (2) request deletion of their personal data, and (3) opt out of any “sales” of your personal data that may be occurring, and (4) not be discriminated against for exercising these rights. You may make a request to know more about or delete your personal data by emailing [email protected]. We will verify your request by contacting you after receiving your request to verify your identity. Please note that we may retain certain information as required or permitted by applicable law. If you request to delete your personal data, certain of our products and services may no longer be available to you.
If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
We offer various financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails. When you participate in a financial incentive, we collect personal data from you, such as identifiers like your name and email address. You can opt into a financial incentive by following the sign-up instructions, and you have the ability to opt-out of the incentive by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal data is reasonably related to the value of the offer or discount presented to you.
Shine the Light
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. We do not share your personal data with third parties for their own direct marketing purposes.
Links to Other Websites and Third-Party Content
We may provide links to third-party websites, services, plug-ins and applications,
such as Facebook and
third-party services, and we cannot take responsibility for the content, privacy policies, or practices of
third-party services. We encourage you to review the privacy policies of any third-party services before
providing any information to or through them.
The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" or "Share" button or the Twitter “Tweet” button) which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.
What are cookies?
Cookies are small text files that are placed on your computer by websites that you
visit. Our site and our
You can restrict or block cookies using your browser settings. Information on how to do this is detailed below in the “How to manage cookies” section.
How to manage cookies
Some cookies are strictly necessary to allow you to use the website and its
features, such as storing items in
your basket. Without these cookies these features cannot be provided which may impair the functionality of
website meaning you are unable to shop on our website.
You can select the cookies you would like this website to store on your device by changing your browser settings. Each browser allows you to restrict or block cookies in different ways.
Details on how to do this in each browser can be found on the ICO website (please note that we are not responsible for the content of external websites), visit: https://ico.org.uk/your-data-matters/online/cookies/
Within most browsers you can utilise private browsing modes that typically do not save local data associated with the session, such as cookies. These are typically deleted when you close all the windows.
You can install a browser add-on to opt-out of Google Analytics in your browser across all websites (please note that we are not responsible for the content of external websites), visit: https://tools.google.com/dlpage/gaoptout
Types of cookies
First-party cookies - these are set by the website you have accessed. They are
often used to remember your
preferences on the website, such as your preferred currency or items in your basket.
Third-party cookies – these are set by a website other than the one you are accessing.
Session cookies – these are temporary cookies, which are deleted when you close your browser.
Persistent cookies – these remain on your device until you erase them or they expire.
Cookies that are used on our website
We have documented the partners and tools that create cookies that are used by this website and our partners use and their purpose. Please note that we are not responsible for the content of external websites.
These cookies are used to collect information about how visitors use our site. We
use the information to
compile reports and to help us improve the site. The cookies collect information in an anonymous form,
including the number of visitors to the site, where visitors have come to the site from and the pages they
Find out how to opt-out of Google Analytics across all websites in the “How to Manage Cookies” section.
You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.
Google Ads (and DoubleClick)
what is relevant for the
user. They also allow reporting on advertising performance and to avoid showing ads that a user has already
seen. This product collects and uses data using cookies. The data collected may be used to personalise
advertising. You can find out more about Google’s use of information here:
You can revoke your consent to ad personalisation by Google here: https://adssettings.google.com/
Google reCAPTCHA is used to help establish that a user is human and enhances security on our website. This product collects and uses data using cookies. The data collected may be used to personalise advertising. You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
Contacting MAXCOM NETWORK
If you have questions about this policy, or need help exercising your privacy rights, please contact us at [email protected]. or by mail at: MAXCOM NETWORK, Kemp House 160 City Road, London, EC1V 2NX, UNITED KINGDOM